FAQs


FAQs

Aalias Haven – FAQs

1. What products do you sell?

We specialize in stylish and high-quality female clothing and accessories, including dresses, abayas, hijabs, scarves,Watches,Shoes, handbags, jewelry, Decoration item and much more.

🛍️ Ordering & Products

1. What kind of products do you sell?
We specialize in trendy and affordable clothing and accessories for all occasions. From everyday essentials to stylish statement pieces, we’ve got you covered.

2. How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You’ll be asked to choose your payment method and provide shipping details.

3. Are the items shown on the website in stock?
Yes, all products listed are in stock unless marked as "Sold Out."

🚚 Shipping & Delivery

4. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan.

5. How long does delivery take?
Orders are usually delivered within 3 to 7 working days, depending on your location.

6. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via SMS or email.

💳 Payments

7. What payment methods do you accept?
We accept the following payment methods:

  • Cash on Delivery (COD)

  • Easypaisa

  • Debit/Credit Card (Visa, Mastercard)

8. How do I pay with Easypaisa?
At checkout, choose “Easypaisa” as your payment option. You will receive instructions via SMS or on-screen for how to complete your payment.

9. Is it safe to pay online?
Absolutely. Our website uses secure SSL encryption to keep your payment and personal information safe.

🔁 Returns & Exchanges

10. Can I return or exchange a product?
Yes, we offer exchanges within 7 days for unused items with tags. For return eligibility and process, please visit our Return Policy page or contact us directly.

11. What if I receive a damaged or incorrect item?
Please contact us immediately with photos, and we’ll resolve the issue quickly — either by replacing the item or issuing a refund.

📞 Contact & Support

12. How can I contact Aalia’s Haven?
You can reach us via:
📧 Email: support@aaliashaven.org
📱 WhatsApp: [00923457041330]
📞 Customer Support Hours: 24/7

💬 Still have questions?
We’re here to help! Use our Contact Us page or message us directly on social media.